Policy

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Sales Policy
We also accept payment methods by Paypal, Certified Cashiers Check or Money Order in US dollars only. For instructions on ordering via Cashiers Check or Money Order, please email us. Prices are subject to change without notice. If you wish to pre-pay your order, contact us for an exact payment amount for parts and shipping. Pre-payment will include charge for parts and freight. All orders will be sent via U.S Postal Service Priorty mail service (domestic), unless otherwise specified. Orders are normally processed 1 - 2 business days on receipt of order. After carrier attempts to deliver the merchandise three times, the order will be returned to Xeonopros and will only be reshipped at the buyers expense. All returned items must have a Return Authorization number. A 20% re-stocking charge is normally assessed on all authorized returns.

International Orders
For International Orders, please email us with the product(s), quantity and shipping address for a price quote. Payment for international orders must be pre-paid by certified cashiers check, money order, Paypal or money wire transfer. All in U.S. Currency. Shipping is either U.S. Postal Service or UPS Worldwide Express, customers choice. All orders shipped via UPS Worldwide Express are insured to the total value.

Return Policy
All returns must be notified within 10 days of delivery. In your email please include the following:

• Products you orderd
• Reason for return
• Your name & address
• Phone number and e-mail address

General Return Guidelines: Within 5 days of receipt of your order, you may return products that:

• Are in their original packaging/unopened
• Have original manufacturer information
• Are not damaged
• Do not have missing parts

All non-defective returns are subject to a 20% re-stocking fee.

All return freight charges must be prepaid by the customer. There are no refunds on freight. The cost of shipping will be credited only in those instances where the return is a result of our error.

There is a 20% restocking fee for all non-defective products returned. This includes problems with: compatibility, driver/software conflicts, improper installation, etc. Please email for any questions you might have before buying.

Damaged Products
Before signing for your package, make sure the box or packing tape has not been damaged. If box looks like it has been tampered with or damaged during shipping, do not sign! If your product has been damaged in shipment, you must contact us within 24 hours of receipt. Please e-mail us immediately. We will respond within 24 hours and will guide you through a return and replacement process.