Dealer
Please read through this page before submitting your dealer application thank you.
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Qualifications |
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1.
Photocopy of current business license |
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2.
Photocopy of sales tax permit |
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3.
Business card or company letter head |
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4.
Photocopy of advertising or telephone directory listing |
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5.
Photocopy of void company check |
Method of Payment
First 3 orders paid by Money Order or Cash only. After 3rd order - prepaid
with: Credit Card, Certified Check, Money Order, or Company Check (with
prior approval)
Returned Checks
If a check is returned for any reason, a 25.00 USD service charge will be
applied, and company check will not be accepted on any future purchases. An
additional 2% service charge per month will be added to outstanding balances
on all returned checks.
Special Pricing
Xenonpros offers special pricing on quantity purchases. Please call for
additional information.
Special Orders
All special orders and promotional merchandise must be paid in full at the
time of order. Once order has been placed, it is NON-CANCELABLE. Parts not
in stock can be considered special orders, even if they are listed on the
web site, catalog, or price sheets.
Prices
All prices and discounts are subject to change without notice.
Freight
Prices do not include freight charges. All merchandise will be shipped by
the fastest, most economical method available, unless otherwise requested.
Refused Shipments
Refused shipments sent back to Xenonpros does not constitute the right to a
refund or credit. It is the dealer's responsibility to make all arrangements
with Xenonpros for the refused shipment. It is company policy to charge the
customer all freight charges associated with the shipment and a 25%
restocking fee.
Back Orders
Xenonpros will ship all back orders as soon as the items become available.
Dealer wishing to have back ordered items cancelled must call or email to
make arrangements, although most back orders are considered special orders,
and special order terms and conditions apply.
Return Policy
Return for exchange or refund will be allowed only within 14 calendar days
from the date of receipt. All authorized return merchandise must be unused
and in their original saleable packaging. No return or exchange will be
accepted on merchandise showing signs of having been installed, mounted,
scratched, or defaced. RETURN AUTHORIZATION must be issued before any
returns can be made. All returns must be received by Xenonpros within 10
calendar days after a return authorization has been issued. A Return
Authorization does not imply a replacement or refund, but only that
Xenonpros will inspect the merchandise based on the refund claim. Return
freight charges and insurance must be paid by the dealer. Original shipping
and handling charges are not refundable. A photocopy of the invoice showing
the invoice number must accompany the return package along with a written
explanation and a contact phone number. It is the responsibility of the
customer/installer to verify the correctness of size and application of the
parts before installation. All approved refunds will be paid by Xenonpros'
Company Check, Credit Card Credit, or Account Credit. A 25% restocking fee
may be applied to authorized returns. No cancellations, refunds, or
exchanges on special order items or custom order items will be allowed.
Shipping Errors
If you receive an incorrect item due to Xenonpros' error, we will issue a
UPS Call Tag to pick up the incorrect item(s) and ship the correct item(s)
at no additional charges.
Claims
All merchandise is packed carefully and correctly utilizing a triple check
method before it leaves our facility. Damaged shipments should be checked in
the presence of the carrier. All claims for damages or losses must be made
with the carrier. Please keep all shipping cartons and packing material for
carrier inspection. Xenonpros will not initiate any claims with the carrier.
Claims for missing items or damaged shipments must be made within five
working days of receipt.
Warranties
No warranty whatsoever will be valid if the damage is caused by customer
abuse, negligence, and/or mishandling. All merchandise sold by Xenonpros is
only subject to manufacturers warranty, if any, and is subject to submission
to the manufacturer for approval for repair or replacement. Labor or
inconvenience charges may not be included in any claims. It is also the
dealer's responsibility to check the state and local laws regarding the use
of any of these parts.
Termination
Xenonpros reserves the right to terminate any account that does not meet the
conditions.
Titles of Ownership
All parts shall remain the property of Xenonpros until paid in Full. Product
Specifications, prices, materials, designs, specifications, and
recommendations are subject to change without prior notice.
